New patients
Welcome. Here is what your first visit looks like.
New to Fernbrook, or new to us? A short introduction is all we need to start. Newborns to age 18 are welcome.
Before you come
Four steps to your first visit.
Step 1
Tell us about your child
Send the short introduction below with your child’s first name and age.
Step 2
We confirm with you
A team member calls or emails to agree a time and answer your questions about coverage.
Step 3
Gather a few things
Your insurance details, your child’s immunisation record if you have one, and a list of questions.
Step 4
Meet your clinician
A longer first visit, with time to talk about your child’s history and what matters to you.
What to bring
A short list for the first visit.
Your insurance card or plan details, if you have them
Your child’s immunisation record, or a note from the last clinic
A list of medicines your child takes, with the names on the labels
Any questions about sleep, feeding, behaviour or school
A favourite book or toy for waiting
Coverage in general terms
However you pay for care, tell us early.
We cannot say what a plan will cover until we check it, but we can explain the usual steps.
Private plan
Bring your card. We check your plan before the visit and tell you what to expect.
Public plan
Bring your card or letter. We confirm that we can see you under it before you come.
Self-pay
Ask the front desk for a price list for the visit you need before you book.
Not sure
Tell us what you have. We will help you work out the next step.
Send an introduction
We will get back to you within one working day.
If this is an emergency, call your local emergency services now. This form is not for emergencies.